Returns & Exchanges

At MudLOVE, we want you to be completely satisfied with your handcrafted pottery and accessories. If your order isn't quite right, we offer returns or exchanges on most items within 30 days of delivery.

1

Initiate Your Request

Contact our customer support team with your order number and the reason for your return or exchange to receive a return authorization.

2

Pack Your Items

Carefully wrap your pottery in its original packaging or similar protective materials to ensure it arrives back at our studio without any breakages.

3

Ship It Back

Attach the provided shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund or ship out your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing